First choice for fast and easy help

The factors of sucess of your business also include a stable IT infrastructure with products of different producers. You know that the efficiency of your IT system does not only depend on first-class hard- and software.

Occurring problems must be solved fast and efficiently in the interest of the user. A professional Service Desk provides the foundation required for competent problem solving.  

The Service Desk of itec systems AG offers you various support models, ranging from the simple 1st-Level HelpDesk, to the entire operation of the support organisation based on the ITIL process framework.

Benefit from our many years of experience and the high-quality support we provide.


  • Multilingualism
  • 24/7-support around the clock
  • Processes pursuant to ITIL-standard
  • Top-qualified and certified personnel
  • High rate of first-call-resolutions