The itec systems AG has established a Management and Quality Management System and was certified by the "Deutsche Gesellschaft zur Zertifizierung von Managementsystemen" (DQS) in all category groups of the Quality Management System in February and March 2012. 

Achiving this certification of the standard DIN EN ISO 9001 confirms that itec systems AG meets the requirements and claims of their customers as well as their own claims. The intention of the establishment of a Quality Management System was to ensure quality as its best for customers as well as initiating a continuous improvement process. With the established, certified and lived Quality Management System itec systems seeks a permanent improvement of quality and performance of their adduced services. The scope of the certification includes the "Design, Consulting, Training and Delivery of complex ICT-Services, specifically Service Desk, On-Site Support and Managed Services" as well as "Distribution, Installation and Technical Support for Hard- and Software."

Please click here to download the DIN EN ISO 9001 certificate

After passing the DIN EN ISO 9001-certification successful itec systems AG established an Information security Management system according to the already existing Management- and Quality security system. Even the Information security system has been certified at first by the "Deutsche Gesellschaft zur Zertifizierung von Managementsystemen (DQS)" in April and May 2013.

By the integration of the topics information security and data security itec systems AG walks the next step to ensures that IT- and Information security achieves the significant value within the Company internally as well as for their customers and clients, not only technical but also organizational, and is implemented appropriate. 

With the DIN EN ISO 27001 certification itec systems AG documents the successful practice and her highly exalted demand in security of handling data and Information.

Please click here to download the DIN EN ISO 27001 certificate

itec systems AG follows the best practices of IT Service Managements according to the ITIL® Framework. On principle, only the members of a company can be certified as “ITIL compliant“ and not the company itself.

All the project and team managers appointed and many of our personnel employed within our Outtasking ServiceDesks, are certified with the Foundation Certificate in IT Service Management in accordance with the ITIL guidelines.
Moreover, several ITIL Experts (Expert Certificate pursuant to v3) and ITIL Service Managers (Manager Certificate pursuant to v2) are employed with the company.