Solutions for complex problems

It is not only the high degree of availability of your IT infrastructure, but also sustained troubleshooting by experts, which provides the basis for supporting your business as best as possible.

As part of the support granted, the Second Level receives requests from the First Level and attends to documented problem cases. Following the receipt of the reports, customer-specific solutions are generated on the basis of the information on hand.

Benefit from the expertise of our experts and the experience gathered in a plethora of different support situations.

 

 

  • 2nd-level "as a service" or as expert-leasing
  • 24/7 - Support around the clock
  • Processes pursuant to ITIL-standard
  • Top-qualified and certified personnel (MCP, MCTIP, CNA, LPIC etc.)
  • User Access Management "as a serviceā€œ

Your contact:

 

Martina Tutunaru
Manager Operations

martina.tutunaru(at)itec.ag